Senior vice president at Walmart U.S, Daniel Eckert said that the company realizes that returning an item and waiting for a refund isn't generally consistent for that reason the firm entirely changed the procedure for the clients.
As of now, Walmart is only covering items it sells directly as part of its return process, although it says it is working on a system to do the same for products sold by third-parties on its marketplace. "That's why we've completely transformed the process for our customers".More news: North Haven Police Wear, Sell Pink Patches for Breast Cancer Awareness Month
USA retailer Walmart had announced that it is simplified its return process with the launch of its new Mobile Express Returns service. Using this two simple steps the refund will be credited to customers account. Walmart is leveraging its huge brick-and-mortar presence to make returning unneeded items less of a hassle for its fan base. The new process is called Mobile Express Returns and is projected to take about 35 seconds or less.
The customer-facing mobile express option is expected to trim in-store returns to an average of 30 seconds.
The "keep it" policy will initially apply to household items like shampoo, cosmetics and cleaning supplies with others added over time.More news: Girlfriend of Las Vegas shooter arrives in California
However, Walmart also said that in December, the app will offer a feature enabling consumers to receive a refund without physically going to a store. Other products, including those that can not be reuse by the store once they have been opened or damaged, are expected to be added over time. "We will be using technology to help us spot irregular behavior", a spokesperson said.
Wal-Mart, which is battling Amazon for market share, has been investing in its online business and letting customers pick up online orders at its 4,700-plus stores.
Then go to a Walmart and find the Mobile Express Lane at the customer service desk. Mobile Express Returns kicks off in November. Following this, they can bring the item in to store, scan a barcode with their phone, and leave the unwanted product with an employee.More news: Senate Intel: 'General Consensus' Is To 'Trust' IC Assessment Of Russia Meddling
Retailers believe that the costs of accommodating customers with easy returns will be offset by increased volume. Returns right now are about quadruple that time, not including any wait in line.